Purchase terms and conditions

When you shop at Greenmove.uk, you enter into an agreement with us as the seller. Here’s a simple and clear overview of everything you need to know for a safe and smooth shopping experience. By placing an order, you agree to comply with and be bound by the following terms and conditions

How orders work

After you place your order, we’ll send a confirmation directly to your email. It includes all order details. If you’re under 18, a parent or guardian must approve the purchase.

You must not use someone else’s name without their consent when placing an order. If anyone does, or tries to cause financial harm to Greenmove, we will report it to the police.

Your privacy and GDPR

We treat your personal data with the utmost care and follow the EU’s GDPR. We only use your information to improve your shopping experience and prevent unauthorized access. Read more in our Privacy Policy.

Updates and Corrections

We regularly update the website to ensure the information is accurate. This includes prices, specifications, and availability. If we find an error—like a wrong price—we’ll contact you to offer a solution, such as a refund or a product alternative.

International deliveries within the EU

Want to ship outside the UK? We deliver to several EU countries and partner with DHL for fast and secure delivery. Email us at info@greenmove.uk to check shipping options and delivery times.

Payment and Delivery

Payment Options
Pay easily and securely by card through our encrypted payment platform.

Delivery Time
We aim to ship your order as quickly as possible. Most orders arrive within 3–10 business days. During busy seasons, it might take longer. You’ll always see the estimated delivery time on the product page.

How We Deliver
We ship your items to the nearest parcel agent using DHL and PostNord for reliable, quick service.

Complaints and Returns

Complaints
If your product doesn’t meet expectations, you can file a complaint. You have up to three years to report issues, but please contact us within two months of discovering the problem.

Handling Complaints
If the item arrives damaged, email us pictures of the product and packaging. We’ll help by offering a replacement, repair, discount, or refund. Once we approve the complaint, we’ll cover the return shipping cost.

Right of Withdrawal and Returns
You may cancel your purchase within 14 days under the Distance Selling Regulations. To return a product, keep it in original packaging and unused condition.

Returns Step-by-Step

1. Email info@greenmove.uk with your name, order number, and phone number.
2. We’ll send you return instructions.
3. After we receive the product, we’ll issue your refund.

If you don’t collect your package, we charge a £25 fee to cover administrative costs.

If your delivery Is damaged

Notice damage upon delivery? Contact us immediately with pictures and a description. Depending on the case, we will offer a replacement, spare parts, or a refund.

Questions or Concerns?

We’re here to help! If you have questions or need clarification, email us at info@greenmove.uk

Greenmove.uk is part of Evoglide.com